Ring Road East (near Police HQ), P.O.Box 108, UAE. info@ungsc.com
Email: info@ungsc.com
Telephone: +97 1726 954 002
Complaint and Conflict Resolution

At UN Global Shipping Company, we value the satisfaction of our customers and strive to provide the highest quality service. However, we understand that conflicts and complaints may occasionally arise. We are committed to resolving any issues promptly and fairly through our dedicated complaint and conflict resolution process.

Contacting Our Customer Service

If you have a complaint or conflict related to our shipping services, we encourage you to reach out to our customer service team as soon as possible. You can contact us via phone, email, or through our online contact form. Our customer service representatives are trained to handle complaints and conflicts professionally and will assist you in finding a resolution.

Providing Detailed Information

To help us better understand your complaint or conflict, we kindly request that you provide detailed information about the issue, including any relevant documentation or evidence. This will enable us to thoroughly assess the situation and take appropriate measures to address your concerns.

Investigation and Resolution

Once we receive your complaint, our dedicated team will initiate an investigation into the matter. We will carefully review all the information provided and communicate with you throughout the process to keep you informed about the progress. We aim to resolve complaints and conflicts in a timely and fair manner, taking into consideration all relevant factors and striving for a satisfactory outcome.

Escalation Process

In the event that the initial resolution does not meet your expectations, we have an escalation process in place. You may request to escalate your complaint to a higher level within our organization, where it will be reviewed by senior management. We are committed to addressing your concerns and finding a resolution that meets both parties' satisfaction.

We value your feedback and consider it an opportunity to improve our services. Your complaint or conflict will be treated with utmost seriousness, and we will take necessary steps to prevent similar issues from recurring in the future.

Thank you for choosing UN Global Shipping Company. We are dedicated to providing you with exceptional service and resolving any complaints or conflicts with integrity and fairness.